To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. The journey from the airport to the city takes around 15 minutes. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. People who receive certain payments from Centrelink can apply. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). 130 Livingston Street Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. You ride because you have somewhere you need to go. After that time, the expired MetroCard must be sent to MetroCard customer claims. When you get your card back, you can swipe it as usual and the reduced fare will be automatically applied. The system is managed by Adelaide Metro and is usable on their bus, train and tram services. Call 511 and follow the prompts get to the Balance Protection Program. We can't respond to what you write here but you can contact us instead if you'd like a response. If you need help with something in person, you can book a time to come to our Customer Service Center. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. Here's how to transfer a balance from an expired card, plus other ways to address common issues. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. You can do this, You can use a contactless credit card, debit card or mobile device to. You dont need to validate your metroCARD when you leave a vehicle. Use the service finder to locate a metroCARD agent near you. }, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Temptation Sailing, Adelaide, South Australia Tourism Australia. Reduced-Fare MetroCard - MTA We have detected you are using an out-of-date browser. Call 511 and follow the prompts get to the Balance Protection Program. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview We credit: The refund of full days remaining is based on the day you notify us of your loss. Document #: 9213000 Version: 5Page 1 of 4. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. For more information about visiting Adelaide, visit the Adelaide Metro website. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. You cant transfer or get a refund for time left on an unlimited-ride card. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. At Park 'n' Ride car parks you can leave your car and transfer to an Adelaide Metro public transport service to complete the journey. }, { For more information about visiting Adelaide, visit the Adelaide Metro website. lost or stolen, you have balance protection; Call 511 or 718-330-1234. We can only track, cancel or replace registered metroCARDS. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. The metrocard is only a pain because it's difficult to reload / limited places. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. We'll send you an email each quarter to remind you to complete the survey. SA.GOV.AU - Adelaide Metro buses, trains and trams There are two kinds of validators: dual-purpose and Metrocard-only. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. There is no time limit on when you can receive your Seniors Card refund. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Please visit the operators website for further information. You can file up to two claims per calendar year. There are a few ways to add credit to your card. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. As an authorised representative, you can apply for a refund online. SA.GOV.AU - Apply for a transport concession card - South Australia Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Tq l More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. If you have a South Australian Seniors Card, it is also a metroCARD. 3 Adelaide has an extensive public transport system of buses, trains and trams. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. If you recharge in person or using a vending machine, your funds will be available immediately. They won't be able to modify your account details, cancel or remove metroCARDs from your account. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station
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