up to 9 weeks". However, both the long running phone problem and the failure to cancel are serious breaches of regulatory standards set by Ofcom, to whom you may also want to do a short summary complaint. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. You might also need to check: Hi! So you won't need to hop around. What can Virgin customers do if their prices increase? Is this true? Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. Hoping to downgrade my Virgin Media package, can anyone offer advice before I call them up? General: Services, content, and features are variable and depend on your chosen subscriptions. Find out more about our cancellation fees, including guidance on how to estimate your likely charges. Read our expert reviews of all of the UK's biggest broadband providers. We're often asked "how do I change my name on my Virgin Mobile account?" I'm sure forum staff will offer to sort all this out, be aware that VM's "goodwill" payments are often miserly, and typically customers with problems would see a better settlement by taking the matter to CISAS, and unless you're very lucky you'll get the "we can't process contract changes" line. On the Virgin media website it says Mixit TV + Drama & Docs - 190 channels. For many years we had full TV, phone and broadband. Copying and pasting the link does not work eith Hi,Ive just moved house and move my VM broadband with me. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. Netflix Add-to-bill tip. We will be clearly communicating these changes directly to our customers over the coming weeks.. 29-09-2022 If you pay by Direct Debit, well finalise all charges and cancel your payments as soon as your disconnection has been processed. This is an expensive thing to do, so it often raises pries to cover these costs. So they make it easy to pay them more money each month but much more difficult to pay them less? But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Average time to repair total loss of service for broadband and landline faults: For verification see: https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf Reload the page to resume. Hi folks, I've been with Virgin Media since Sept 2011, with a full TV/Internet/phone package. Benefits applied following purchase that fulfils eligibility criteria. When I tried to get the answers, I got told that they cannot downgrade from package to broadband only. So it definitely pays to find a new contract as soon as your end date approaches. Virgin Media has confirmed it is hiking bills for its customers by an average of 13.8% this year. Virgin Media has issued a statement on its new price rise plans for 2024: We know that price rises are never welcome, particularly right now, but like many other businesses we are experiencing significantly increased costs while investing to keep pace with growing demand, as broadband usagerose more than 10% last year andspeeds increased by 40%. Virgin Media's price hike for the average customer in 2023 was a huge 13.8%. But if you decide not to, you can find information about changing or cancelling your package in the "What happens next" section on this page. 2023 Virgin Media. 23:32. Hi! Hi,I wonder if someone can help me? How Virgin Media's 13.8% price increase average could affect you. Make sure to watch out for your end of contract notification from Virgin Media andcompare broadband dealsto make sure youre getting the best service for you and your money. You can check what package you're on by signing in to your My Virgin Media account. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The best way to make changes to your broadband, TV and landline services is online through your My Virgin Media account. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Well talk you through how to do this well either arrange to come round and collect it from you or well send you a pack to return it free of charge. That's why we're currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Simply sign in to your mobile account. Virgin Mobile package Click Set up Netflix and then follow the on-screen instructions to set up and choose your Netflix plan. Virgin Media package And finally, if you're moving home, you need to close an account due to bereavement or critical illness or you're worried about the cost of . Which Virgin Media customers are affected? Thanks to Stream from Virgin Media, you'll never be stuck paying for stuff you don't watch. Heres more on mobile upgrades and offers. Reliability: 99.93% average network uptime [based on measurements from customers Hubs across the Virgin Media network, July 2022-December 2022] If you're on Universal Credit or receiving government financial support, you can find a much cheaper broadband deal with these providers. and our Keep in mind that your contract ending also means you can shop and compare elsewhere for a broadband deal that better suits you, if you so wish. Please remember to keep your personal information private. HelloI have just ordered a QuickStart self-install pack for new broadband. VM know full well customers hate dealing with their poor quality offshore call centres and crap tele, on The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. 23-09-2022 Internet access and registration required. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Alternatively if you don't want to call either of these numbers, then you could use the Virgin Media online chat function. You may lose any current discounts you have if you change your package. Before you change anything, or complete your order, we will give you a detailed breakdown of what's included, and, if you need new equipment to get it up and running, we can let you know whether there is a charge for it. Head to Add subscriptions and on the Netflix option, click Set up. In some cases, we may be able to credit this charge back to you. Sorry to hear that you've been unable to downgrade or disconnect your account. Our team will let you know the full process, so youll only pay what you need to. No laws or regulatory standards are broken by offering new customers a similar package to yours for half the price they want from you. So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. Obviously the aim is to save a bit of monthly , but I'm wondering if this constitutes breaching my contract in any way and whether or not I'll have to pay to get rid of these services. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. 20:32 This is a record-breaking increase for the provider, and is tied to the high rates of inflation the UK is experiencing . The current TV package we are on is "Full House" which is an old package I think. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. If youre still in your minimum period, you may have to pay a cancellation fee. Pick a category to get started. Virgin Media Bundles. Uswitch Limited is registered in England and Wales (Company No. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Here's how you do it You might want to upgrade your current bundle by adding faster broadband, or just a single product like a home phone. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. Virgin Media has officially increased prices for millions of broadband, TV and home phone customers in 2023. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. A day later I got a call from Virgin and they offered me 20 a month and upgraded me to 200MB.