We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. I wrote an email to [Edited: "Personal Information"] but no answer so far. read more about how household is defined and examples here. Email received saying to apply national verifier before apply Xfinity. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). Did you get her issue resolved about being qualified with national verifier having an application I'd and Xfinity failed me also! A household is eligible if one member of the household meets one of the following criteria: program, including any of the following benefits: Tribal Programs for Residents for Qualifying Tribal Lands: Bureau of Indian Affairs General Assistance, Food Distribution Program on Tribal Reservations. But just the same denial email over and over again. We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. EBB FAQs | EBB FAQ Cricket Support | Cricket yes i did fill out the information requested and was able to submit the application to xfinith. Here, the national verifier plays a key role. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. From there you will get further email communications from Xfinity or you can reach out here and we can check on things. Will Comcast fix this for us? Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. By time comcast gets their act together for EBB, the funds will be all gone. I entered my middle name, which wasn't done in all caps to match first and last. Or was there something you couldn't fill out? First Name Middle Name Last Name Date of Birth ID Type Select an option Remove item Last 4 SSN Tribal Id Application ID AT&T Prepaid Wireless Number Confirm AT&T Prepaid Wireless Number The federal government formed the national Verifier to facilitate the potential Lifeline benefits holder as well as for the EBB program. Then re-submit your enrollment application through Xfinity. I'm in agreement with your last thought @NOTATALLPLEASED. The National Verifier (NV) is Lifeline's centralized application system. Click, You may already be enrolled in EBB program with another service provider. Already have service? The Affordable Connectivity Program can be applied to the cost of a bundle of services that includes internet or wireless service with data. Our Customer Support agents and in-store associates will be happy to help. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. [Edited: "Inflammatory"] I know what FCC would say, Call Comcast and the vicious circle continuous. Can I get more than one EBB Benefit on my wireless account? However, if you go on the support page you can schedule a call back, but, no one was helpful there either. After speaking to someone thru the chat feature on comcast's support page they said I could reapply on the 24th. We know that this is a program that is going to help our customers out a lot, so we definitely want to ensure everyone can take advantage of it! I'm unable to submit another application the National Verifier, because I'm already qualified. Only one Emergency Broadband Benefit per household, not per person, is allowed. I certainly am! Please send a private message with your name and service address by clicking on the chat icon so I can further assist. So that you can resolve the faults by re-submitting the valid documents. This must be an in-person interaction. This is such a headache to deal with this. Or was there something you couldn't fill out? Not sure why it was not the full 50. ebb approved by national verifier but denied by xfinity Affordable Connectivity Program (ACP) - Spectrum Has anyone been able to apply with Xfinity for the EBB? Have you already attempted to click the link to try to re-submit your application through the National Verifier as outlined in the email? The ACP is a federal government program that can help eligible customers pay for their home internet service. However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. It is also called The Lifeline National Eligibility Verifier. I talked to the people in charge of the program and there is nothing they can do for me. There are three simple steps to apply for EBB. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Approved at national verifier and follow the step 3 apply at EBB/Xfinity. Then select the Xfinity Support tab to start the chat session. I'm not sure you know what's happening here, but I'll take the one-off communication to get mine fixed. They will be unable to enroll consumers in NLAD without a qualified result. Are you kidding me?? First, youll need to apply with the federal government at, The federal governments National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. different numbers. The map below outlines the existing NV database connection in each state and territory. By Mail- They will send you an EBB form to your mail. Guess what isn't on there? Hi, @user_e1f8c7 I am very sorry to hear of the frustration this has caused you. Hello, @user_2b2197. Now you want to enroll in the EBB program and enjoy the benefits. Comcast email said there are three instances why my EBB application was not approved: 1. On December 31, 2021, all EBB Program participating providers were transitioned to ACP participating providers. No matter what number I call I get an automated voice system with will not let me speak to a live person. And you can just forget about speaking to a live person. In order to claim credits, your application must be approved by USAC/National Verifier. if living on qualifying Tribal lands. Last 4 digits of your Social Security Number. When this is all said and done, we can use these forum threads as proof of our continued attempts to apply and the lack of response on the part of Comcast. Same problem, Comcast rejected but I have been approved through the National Verifier. Home - AT&T ACP Program Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. Sounds just like my experience so far! I am not very hopeful. Increase administrative efficiency to lower the cost of both the government and the EBB provider. I applied in the very beginning to the national verifier and was approved. If Comcast doesn't get this straightened out before funds are gone [Edited: "Inflammatory"]. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. I've been trying since Wednesday to get approved. WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. Emergency Broadband Benefit Program | Xfinity Community Forum There is no clear reason to me why it is being denied and no one at xfinity can tell me why either; I just have to wait 2-3 days and if I don't hear back as to why, I have to call again. This has taken hours and hours of run around only to be told it was done and now was not. *Terms, conditions & restrs apply. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible broadband service through ACP. February 26, 2021 - Fact SheetFCC Emergency Broadband Benefit Program Fact Sheet. How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? The easiest way to apply is to go toaffordableconnectivity.gov. The National Verifier will return an eligibility decision by mail or email, if provided, within 7-10 days. We want to ensure you're able to take advantage of the program if eligible. Update: The Emergency Broadband Benefit (EBB) program will stop accepting new enrollments at 6 p.m. EST on December 30, 2021. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Your business is so important to us and we want to make sure your concerns are resolved. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. The one-time discount required a consumer co-payment of more than $10 and less than $50. EBB enrolled customers may switch service offerings at any time. So it is trustworthy to receive the benefits through the National verifier process. This is federal moneyright now. The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. How can you work for such an employer? After many fillings, chats and calls with Comcast they finally approved my EBB. Please let me know if you are able to touch base with them or have additional concerns. My Solution to COMCAST/XFINITY EBB Denial issue SOLVED : r/Comcast - Reddit Ensure you have received an approval status . If anything is wrong with the application procedure, the verifier will let you know the possible error. Affordable Connectivity Program (ACP) | AT&T I called back to xfinity and gave them the ID# which starts with a B and numbers. Thank you for reaching out and providing this information for us, @user_5a042a. No. On February 25, 2021, the FCC adopted Report and Order 21-29, officially establishing the Emergency Broadband Benefit Program. The Universal Service Administrative co. (USAC) got the responsibility from FCC to perform this deal as a third party. I called xfinity, they told me that they were having an issue initially and just to reapply. @sofarsogood Did you fill out all of the information requested? Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. I reapplied on the 25th and was allowed to enter my info; name, address and last 4 of my social. Then re-submit your enrollment application . Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet.